Technical support executive (MCE profile)

WeWork Powai, Near L&T. (Mumbai Location only)

Due to COVID-19 We are making candidates join remotely please ensure if all the candidates have Laptops/ Desktop along with Broadband / Dongle Connections. We will also reimburse their phone and internet bills post joining.

Job Summary

Recruit & train teachers at scale in delivering an excellent online classroom experience.

Responsibilities and Duties

  • Excellent oral communication skills in English with a passion to resolve customer queries successfully and quickly
  • Understanding Operating Systems like Windows 7,8,10 and MacOS.
  • Troubleshooting Network and Internet Issues for Clients.
  • Fixing Software and Drivers on Client Systems.
  • Understanding of Settings and Control Panel Options.
  • Fixing Issues in Device Manager and External Devices.
  • Understanding Latest Privacy Settings and Access Control in Devices
  • Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc
  • Adept at technology to troubleshoot and ensure smooth online class experience.
  • Active listening skills, patience and detail obsession to maintain call logs.

Qualifications :

  • A bachelor’s degree is required. Graduate in Computer Science/IT or strong passion for devise and software tech debugging
  • Min. 1-3 years relevant experience OR Fresher Can Also APPLY

Salary: 20k/month to 25k/month In-hand (Plus performance incentive upto 12k/month)

Work Hours: 10 a.m. - 7 p.m. (Monday-Saturday)

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