Home -> Relationship Manager

Mumbai-Based Only. Office is in We Work Chromium Andheri East

Job Summary (Responsibilities and Duties)

As a relationship manager of an evolving business, you have to be accountable for all your duties. The job demands the following responsibilities:

  • As a student/teacher representative, you must be passionate about helping the parents and teachers resolve their queries online.
  • You should be patient enough to hear the complete query of parents/teachers, and provide them resolution by communicating empathetically.
  • As a relationship manager, you have to manage the class rescheduling requests and co-ordinate with the tech team to resolve class rescheduling requests.
  • You have to create a daily tracker for students/teachers, operations team, and manage outbound and inbound e-mail flow.
  • The job demands you to establish communication with customers through Phone and E-mail.
  • You have to maintain all the documents and communicate the same to shareholders by listing the customer queries and details.
  • As a relationship manager, you also have to contribute towards the team efforts by furnishing all the related results needed.

Skills and Qualifications

  • Exceptional communicating skills
  • Proficiency in MS office, documentation, advance excel, for example, V LookUp
  • Ability to resolve queries of customer and to offer them customer satisfaction
  • Multi-tasking
  • Good ability of project management
  • Offering quick database management by analyzing large amounts of data
  • Experience in operations
  • Competent time management skills
  • Self-motivated

Backed by reputed VCs and an award-winning management team, this is a rare opportunity for a passionate, driven hire to see a business being built from scratch and gain life-changing experience.

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